Continuous reliability for uninterrupted HOA operations
Support metrics (last 12 months)
Median time to first response
6.5 minutes
Median time to full resolution
14.9 hours
Customer support rating
G2: 94%
Capterra: 9.6/10
Coverage & channels
Who we support: Owners, boards and property managers
Channels
Phone, email, live video
Self-serve
Videos & documentation
Human Support
9 AM - 8 PM
Built-in AI support
24/7
What this means for you
Rapid triage
Most questions get a first reply in minutes, not hours.
High first‑touch resolution
More issues resolved on the spot, less back-and-forth messaging.
Reduced load on managers
Our team handles resident inquiries from 9 AM – 8 PM, so managers can stay focused on operations.
Answers are always available to owners
AI support backs you up 24/7 for quick answers after hours.
Who can contact support?
Owners, board members, and property managers—anyone using HOA Central can receive help and access tailored resources.
When can I reach a human?
Our team handles resident inquiries 9 AM – 8 PM. Outside those hours, our AI assistant is available 24/7.
What help channels do you offer?
Phone, email, and live video, plus comprehensive videos and how-to documents.
Do you ever escalate complex issues?
Yes. We document common scenarios and escalate seamlessly when specialized assistance is needed.
