Introduction
Hickory Hills Residents Association, a 437-home retirement community, sought to improve communication, simplify operations, and provide residents with easier access to important community information. Led by Office Administrator Brittany Ronson, the community turned to HOA Central to create a more connected, transparent, and efficient system for residents and board members alike.
Challenges
Before implementing HOA Central, Hickory Hills faced several operational hurdles:
- Manual Communication: Community updates, announcements, and trip details were distributed door-to-door using printed flyers, resulting in time-consuming administrative work.
- Event Confusion: Frequent activity changes, room bookings, and cancellations often cause miscommunication among residents.
- Paper-Based Processes: Service requests and board approvals were handled manually, requiring printed forms and in-person meetings.
- Limited Accessibility: Without a central hub, residents lacked visibility into events, phone directories, or documents, and new residents had no easy way to get connected.
“ With HOA Central, everything is simpler. We used to spend over $600 in paper for one meeting—now everything’s digital, instant, and accessible to everyone. The service requests take minutes instead of nearly an hour, and residents love how easy it is to use. Even those who were hesitant at first now rely on it daily. HOA Central has completely changed how we manage and communicate. ”
Results
Since implementing HOA Central, Hickory Hills has seen measurable improvements across its operations:
Significant Time Savings
Paper-based service requests that previously took 45 minutes now take less than 5 minutes to complete and process.
Faster Approvals
Requests that once required in-person board discussions can now be approved or denied electronically within 5–10 minutes.
Cost Reduction
The community previously spent $600 in paper costs per meeting. By going digital, those expenses have been eliminated entirely.
High Adoption Rate
With over 600 resident profiles created, the platform has achieved a 98% adoption rate among new residents.
Improved Resident Engagement
Real-time communication and transparency have increased participation in community activities and strengthened overall connection.
Conclusion
The partnership between Hickory Hills and HOA Central showcases how a user-friendly, centralized management platform can enhance communication, reduce costs, and streamline daily operations — even within a senior community. HOA Central’s simplicity and accessibility have empowered residents and administrators alike, transforming how the community connects, communicates, and collaborates.
