Keep requests moving and resolve issues in less time
Set custom autoreplies and instantly sort out requests that aren’t handled by the НОА. Your staff save time, and owners get clarity.
Not only does management receive follow-up reminders for open requests, but owners can track progress through HOA Central and see when a request has been updated or closed.
Owners submit maintenance requests to management on their computers or phones. Management can find all requests in one place, and even turn on alerts so they know when new requests have been submitted.
Submissions may include detailed descriptions about the issue, photos, and who the request should be sent to.
Requests can be categorized by priority. Staff or owners can flag urgent matters so that they receive immediate attention.
If your team gets the same questions about the same maintenance issues, you can create a knowledge base with useful articles to reduce inquiries and provide immediate assistance.
